DIG-002 · Active resource

IT Governance RACI & Decision Rights Toolkit

Clarify who recommends, approves, decides, operates, supports, and receives escalation for important technology decisions.

Who this is for

Leaders and IT teams that have unclear accountability, overlapping responsibilities, or decisions that repeatedly stall between business and technology owners.

What is included

• Structured material for mapping governance roles and decision rights.
• Working prompts for clarifying approval, ownership, escalation, and exception responsibilities.
• A reusable basis for leadership review and operating-model discussions.

Use it to

• Clarify Microsoft 365 and IT service ownership.
• Build or refine a RACI and decision-rights model.
• Document approval and escalation paths.
• Expose accountability gaps before they create project or operational delays.

How to get the most value

1. Start with the evidence and operating reality you have today.
2. Record unknowns and unresolved decisions rather than guessing.
3. Assign accountable owners and realistic next actions.
4. Revisit the completed material as conditions, systems, or responsibilities change.

Product boundary

This is a self-service governance resource, not a substitute for legal advice, formal audit or certification, specialized cybersecurity testing, or a client-specific consulting assessment. Where interpretation or implementation requires specialist expertise, scope that work separately.